Terms & Conditions
Edge Collectables reserves the right to refuse service and sales to any individual, company or otherwise at our own discretion and we do not need to provide a reason for this if we do not wish to.
Order Fulfillment
All orders placed are expected to be packed and shipped, with fulfilment / order confirmation, within 2 working days of the order payment completion – however this is not always guaranteed. If there is an instance that we require additional time or cannot fulfil your order within a reasonable time frame, we will attempt to contact you directly using the information provided in your order. Please follow our Facebook page to find out if any delivery disruptions maybe affecting orders.
Post will be ordered and sent by Australia Post by default in all instances unless communicated otherwise. Tracking will always be provided in your order confirmation for you to follow up on through the email notification of Order Completion, your account on the website and also via Australia Post (we submit your email to the system tracking).
In the instance that there’s extended delays, do not hesitate to contact us directly.
Order Contact Details
Contact details in each and every order must be valid and real. We do not accept orders placed with fake email accounts and/or phone numbers. If you do not accept this condition, please do not place an order – we do often validate the details provided in each order. If an issue arises and the contact details are incorrect, we will be unable to contact you to resolve.
If an order is placed with incorrect details (error / typo etc) please contact us directly with your order details to ensure that all information is provided to you.
It is the customers responsibility to ensure contact details are updated and maintained through their accounts on the website, especially shipping addresses. If a shipping address is provided incorrectly and contact is not made before fulfillment to correct this, we do not take responsibility if the item is not received. Items are insured through the shipping providers but not for incorrect details.
Payment:
Our website accepts payments using Visa, MasterCard, Afterpay, PayPal and Zip Pay. Once your payment method has been validated, upon clicking “Place Order” we will debit the funds from your nominated form of payment immediately for the full order amount.
Change Of Address
In the instance that you may change your address during your order being processed, it is the customer’s responsibility to advise us of this change and organise for the shipping details to be updated. We highly recommend using the Australia Post change of address services, such as redirection or PO Box / Parcel Collect, during these times.
We do not take responsibility for items sent to a previous address if we are not informed prior to the item being shipped.
If an item is subject to post redirection, that is manually initiated after the item has already been sent, we do not take responsibility for what may take place. This will need to be resolved between the customer and Australia Post directly.
Credit Card Payments
We do accept credit card payments, directly through our website and also through the PayPal checkout.
All Credit Card payments must be made and authorised by the named owner on the credit card or orders will be cancelled and refunded.
If you do not wish to provide this information when requested please choose another payment option.